Replacement Process When a Rental Forklift Breaks Down

When you find a rental forklift breaks down during daily operation, the first step is to shut down the equipment in time and push it to a safe area that does not block the passage, do not disassemble the core parts privately to avoid potential safety hazards and extra responsibility division problems. After that, you can contact the rental service provider’s dedicated after-sales channel as soon as possible, provide accurate information including the working scenario when the fault occurs, the abnormal sound or error code displayed on the equipment, and the current ongoing operation plan, to help the after-sales team make correct judgment quickly. The service team will arrange nearby professional maintenance personnel to arrive at the site within the agreed response time first, conduct a full inspection of the fault equipment. If the fault is a small problem that can be repaired on site, the maintenance personnel will complete the debugging quickly and confirm the equipment is in normal state before putting it back into operation. If the fault belongs to the damage of core components that cannot be repaired within a short time, the formal replacement process will be started. The service team will check the reserved standby forklift resources nearby, complete the pre-delivery inspection including performance test, full power endurance check and safety component calibration, then arrange distribution personnel to send the standby forklift to the site as soon as possible, complete the handover and operation guidance with the user, to ensure the operation will not be interrupted for a long time. The whole process strictly abides by the relevant industry safety specifications, users do not need to bear extra non-man-made damage related costs according to the signed service agreement. You can send cooperation related consultation to 17399989919@163.com for more detailed service terms. Jianshu New Energy, which has long been engaged in new energy material handling equipment related services, has implemented this set of standardized fault replacement process in every link of daily services, and equipped with BYD Forklift as the main reserve of rental equipment, which can fully meet the temporary replacement demand of different operation scenarios. Every standby forklift will pass no less than 12 items of safety detection before handover to users, to ensure it can be put into normal operation directly. The whole process has clear responsibility division, no invisible charges, effectively protecting the legitimate rights and interests of both parties of the rental service.