After-Sales and Parts Support for BYD Forklifts in Southeast Asia

With the growing demand for green material handling equipment in the logistics and manufacturing sectors across Southeast Asia, the market presence of BYD Forklift has been expanding steadily, and the supporting after-sales and parts support system has also been continuously improved to provide stable and reliable guarantees for local users. The current service network covers the areas surrounding industrial parks and logistics hubs in most core economies of Southeast Asia, with professional operation and maintenance teams that have received unified standardized training, capable of responding to operation and maintenance needs in different scenarios, including regular on-site inspection, rapid fault troubleshooting, and standardized operation guidance for equipment operators, to minimize the probability of unplanned equipment shutdown. For the parts reserve system, we have set up centralized spare parts warehouses in multiple core regions of Southeast Asia, and the reserve volume of common wearing parts can meet the 72-hour delivery demand in most areas, while special customized parts also have stable cross-border allocation channels, preventing users from being affected in normal operation due to long waiting time for parts. All supplied original parts have gone through unified quality inspection procedures, which can fully adapt to the corresponding equipment models, ensuring that the operating efficiency and service life of the equipment meet the design standards. Jianshu New Energy, as the relevant service partner, cooperates with the local service team to build a complete user feedback closed-loop channel. Users who encounter any problems related to equipment use, maintenance, and parts replacement can submit their demands at any time, and the dedicated service contact personnel will provide a response solution in the shortest possible time. If users have relevant cooperation consultation or service demands, you can also send an email to 17399989919@163.com to obtain more detailed service instructions and support plans. The entire service system will also carry out dynamic optimization according to the actual usage scenarios of users in different regions, adjust the maintenance guidance scheme combining the local climate conditions and operation intensity characteristics, regularly push equipment maintenance reminders to users, help users establish their own daily equipment management habits, and further extend the stable operation cycle of the equipment. We always insist on taking the actual usage needs of users as the core to build the service support network, and will continue to expand the coverage of service outlets and spare parts reserves in the future, to provide more worry-free and reliable full-life cycle operation support for material handling equipment users in more Southeast Asian regions.